FAQs

1. What are your shipping rates?

United States: We offer free shipping on all orders.
Asia (e.g., Hong Kong SAR, Israel, Japan, and more): Shipping is $24.99 for orders $0.00–$100.00, $15.99 for orders $100.00–$200.00, and free for orders $200.01 and up (Standard Shipping).
Europe (e.g., Austria, Belgium, Czechia, and more): Shipping is $24.99 for orders $0.00–$100.00, $15.99 for orders $100.00–$200.00, and free for orders $200.01 and up (Standard Shipping).

2. How long does shipping take?

Orders are typically processed within, 1-3 business day. Delivery times vary by location: expect 3-7 business days for Standard Shipping. International orders may take longer due to customs processing.

3. Do you ship internationally?

Yes, we ship to select countries in Asia and Europe in addition to the United States. Check your country’s eligibility at checkout or contact us at froglight2025@outlook.com for more details.

4. Who pays for customs fees or duties?

For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country.

5. Can I track my order?

Yes, where tracking is available, we’ll provide a tracking number once your order ships. You’ll receive this in your shipping confirmation email.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. Please contact us at froglight2025@outlook.com to start the process.

7. How do I return an item?

Email us at froglight2025@outlook.com with your order number and reason for return. Once approved, we’ll provide instructions or a return shipping label (if applicable). Ship the item back within 14 days of approval.

8. Who pays for return shipping?

Unless the item is defective or we made an error, return shipping costs are your responsibility. For faulty or incorrect items, we’ll cover the return shipping.

9. How long does it take to get a refund?

Once we receive and inspect your return, we’ll process your refund within 5-10 business days to your original payment method. Original shipping fees are non-refundable unless we’re at fault.

10. Can I exchange an item instead of returning it?

Yes, we offer exchanges subject to availability. Let us know your preference when you contact us for a return.

11. What types of products do you sell?

At Homeglow Innovations, we offer innovative home decor, gadgets, or lifestyle products]. Browse our website for our full range of offerings!

12. How can I contact customer support?

Reach us at froglight2025@outlook.com for any questions or assistance. We’re here to help!

13. Do you offer discounts or promotions?

14. Are your products covered by a warranty?

“Some products come with a manufacturer’s warranty. Check the product listing for details or contact us for clarification.”

15. What payment methods do you accept?

We accept all major credit cards, PayPal, etc.]. All transactions are secure and processed at checkout.